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Privacy Policy

This Privacy Policy was last updated on December 18, 2022.
GEDEX Network Inc., here by referred as GEDEX (the Company), respects user privacy and want users to understand how we collect, use, and share data about users on the GEDEX platform. This Privacy Policy covers our data collection practices and describes users’ rights regarding users’ personal data.
By using the GEDEX platform, users agree to the terms of this Privacy Policy. Users shouldn’t use the Services if users don’t agree with this Privacy Policy or any other agreement that governs user use of the Services.
Table of Contents

1. Data Collection

We, at GEDEX, may collect various types of data from our users, both directly and automatically. The information collected directly may include data entered by users, such as their personal details, as well as data about users’ consumption of content, such as the materials they have viewed or downloaded. Additionally, we may obtain data from third-party platforms that are connected to GEDEX.
We may also collect certain data automatically, including information about the devices used by our users and the parts of our Services that users interact with or spend time using.
All the data collected through these means may undergo several processing activities, including but not limited to collecting, recording, structuring, storing, altering, retrieving, encrypting, pseudonymizing, erasing, combining, and transmitting, in accordance with our privacy policy.

1.1 Collection of User-Provided Data

At GEDEX, we collect various types of data from our users, depending on how they use our Services. To help our users better understand the data we collect, we have provided some examples below.

When a user creates an account and uses our Services, whether directly or through a third-party platform, we collect any data that is provided by the user, including account and profile data.

In order to use certain features on our site, each user is required to create an account, which entails providing us with their email address, password, and account settings. If a user wishes to create an instructor account, we will also collect their name, email address, password, and account settings.
As users use certain features on our site, they may be prompted to submit additional information, such as occupation, government ID information, verification photo, date of birth, race/ethnicity, skill interests, and phone number. Upon account creation, we assign each user a unique identifying number. Users can also choose to provide profile information, such as a photo, headline, biography, language, website link, social media profiles, country, or other data.

It is important to note that any profile data that a user provides will be publicly viewable by others
Some parts of our Services allow users to interact with others and share content publicly, such as by uploading courses and other educational content, posting reviews, asking or answering questions, sending messages to other users, or uploading photos or other work. The visibility of such shared content may depend on where it is posted and may be publicly viewable by others.

When a user accesses the GEDEX platform, we may collect certain data related to their learning activities, such as which courses, assignments, labs, workspaces, and quizzes they have started and completed, as well as any content or subscription purchases and credits, subscriptions, and completion certificates. We also collect data related to users’ exchanges with instructors, teaching assistants, and other students, as well as essays, answers to questions, and other items submitted to satisfy course and related content requirements.
In the event that a user makes a purchase through our Services, we may collect certain payment data such as the user’s name, billing address, and ZIP code as necessary to process their order. If users choose to save this information, it may be used to process future orders. To facilitate payments, users must provide certain payment and billing data directly to our payment service providers, including their name, credit card information, billing address, and ZIP code. We may also receive limited information from payment service providers to facilitate payments, such as the fact that a user has a new card and the last four digits of that card. However, for security reasons, GEDEX does not collect or store sensitive cardholder data such as full credit card numbers or card authentication data.

If a user is an instructor, they can link their PayPal or other payment account to our Services to receive payments. When a payment account is linked, we collect and use certain information such as the payment account email address, account ID, physical address, or other data necessary to send payments to the account. In some cases, we may also collect ACH or wire information to send payments. In order to comply with applicable laws, we work with trusted third parties who collect tax information as required by law. This tax information may include residency information, tax identification numbers, biographical information, and other personal information necessary for taxation purposes. For security reasons, GEDEX does not collect or store sensitive bank account information. The collection, use, and disclosure of payment, billing, and taxation data is subject to the privacy policy and other terms of the user’s payment account provider.
At GEDEX, we may obtain certain information about our users through their social media or other online accounts if they are connected to their GEDEX account. If a user logs in to GEDEX via Facebook or another third-party platform or service, we request their permission to access certain information about that other account. Depending on the platform or service, we may collect information such as the user’s name, profile picture, account ID number, login email address, location, physical location of their access devices, gender, birthday, and list of friends or contacts.
The information that we receive is made available to us through the APIs of the platforms and services. The data we receive depends on what information the user, via their privacy settings, or the platform or service decides to give us.

It is important to note that if a user accesses or uses our Services through a third-party platform or service or clicks on any third-party links, the collection, use, and sharing of their data will also be subject to the privacy policies and other agreements of that third party.
We may invite our users to participate in a survey or promotion such as a contest, sweepstakes, or challenge, either through our Services or a third-party platform. If a user chooses to participate, we will collect and store the data they provide as part of their participation, such as their name, email address, postal address, date of birth, or phone number. This data is subject to our Privacy Policy, unless otherwise stated in the official rules of the promotion or in another privacy policy. The data collected will be used to administer the promotion or survey, including for notifying winners and distributing rewards. In order to receive a reward, users may be required to allow us to post some of their information publicly, such as on a winner’s page.

If we use a third-party platform to administer a survey or promotion, the privacy policy of the third party will apply.
If a user contacts us for support or to report a problem or concern, regardless of whether they have created an account, we will collect and store their contact

information, messages, and other relevant data. This may include the user’s name, email address, location, GEDEX user ID, refund transaction IDs, and any other information provided by the user or collected through automated means. We will use this data to respond to the user’s inquiry and address their question or concern, in accordance with our Privacy Policy.

1.2 Data Collected through Automated Means

When a user accesses our Services, including browsing content, we may collect certain data through automated means. This may include technical data about the user’s computer or device, such as their IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain, and other system data, as well as usage statistics about the user’s interactions with our Services, including content accessed, time spent on pages or on the Service, pages visited, features used, search queries, click data, date and time, referrer, and other data regarding the user’s use of our Services.

We may also collect approximate geographic data, such as the user’s country, city, and geographic coordinates, which is calculated based on their IP address.
The data mentioned above is collected through the use of server log files and tracking technologies, as described in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with the user’s account.

1.3 Data From Third Parties

If a user is a GEDEX Business enterprise or corporate prospect, we may collect certain business contact information from third-party commercial sources, in addition to the information they submit to us.

2. How We Obtain User Data

We use various tools such as cookies, web beacons, and similar tracking technologies to collect the user data mentioned in Section 1. Some of these tools provide users with the option to opt-out of data collection

2.1 Cookies and Data Collection Tools

We use cookies, which are small text files stored by the user’s browser, to collect, store, and share data about their activities across websites, including on GEDEX. Cookies allow us to remember information about the user’s visits to GEDEX, such as their preferred language, and make the site easier to use. To learn more about cookies, visit https://cookiepedia.co.uk/all-about-cookies. We may also use clear pixels in emails to track deliverability and open rates.

At GEDEX, we and our service providers (such as Google Analytics and third-party advertisers) use server log files and automated data collection tools such as cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons, which we refer to as “Data Collection Tools,” when users access and use our Services. These Data Collection Tools automatically track and collect certain system and usage data (as detailed in Section 1) when users use our Services. In some cases, we may combine data collected through these Data Collection Tools with other data that we collect, as described in this Privacy Policy.

2.2 Why We Use Data Collection Tools

GEDEX uses different types of Data Collection Tools for the purposes described below:

  • Strictly Necessary: These Data Collection Tools allow users to access the site, provide basic functionality (such as logging in or accessing content), secure the site, protect against fraudulent logins, and detect and prevent abuse or unauthorized use of users’ accounts. Disabling them may cause parts of the site to break or become unavailable.
  • Functional: These Data Collection Tools remember data about the user’s browser and preferences, provide additional site functionality, customize content to be more relevant to users, and remember settings affecting the appearance and behavior of the Services (such as the user’s preferred language or volume level for video playback).
  • Performance: These Data Collection Tools help measure and improve the Services by providing usage and performance data, visit counts, traffic sources, or where an application was downloaded from. These tools can help us test different versions of GEDEX to see which features or content users prefer and determine which email messages are opened.
  • Advertising: These Data Collection Tools are used to deliver relevant ads (on the site and/or other sites) based on information we know about users, such as Usage and System Data (as detailed in Section 1), and data that the ad service providers have about users based on their tracking data. The ads can be based on the user’s recent activity or activity over time and across other sites and services. To deliver tailored advertising, we may provide these service providers with a hashed, anonymized version of the user’s email address (in a non-human-readable form) and content that the user shares publicly on the Services.
  • Social Media: These Data Collection Tools enable social media functionality, such as sharing content with friends and networks. These cookies may track the user or device across other sites and build a profile of user interests for targeted advertising purposes.

Users can configure their web browser to be alerted about attempts to place cookies on their computer, limit the types of cookies they allow, or refuse cookies altogether. However, doing so may prevent them from using some or all features of the Services, and their experience may be different or less functional. For more information on managing Data Collection Tools, please refer to Section 6.1 (Users’ Choices About the Use of their Data) below.

3. How We Use Users Data

The user data that we collect is used to provide our services, communicate with users, troubleshoot issues, prevent fraud and abuse, and improve our services. We analyze how people use our services and serve personalized advertising when permitted by the user. The data collected is retained for as long as it is needed to serve the purposes for which it was collected.

Specifically, we use user data to:

  • Provide and administer the services, including facilitating participation in educational content, issuing completion certificates, displaying customized content, and facilitating communication with other users.
  • Process payments to instructors and other third parties.
  • Process user requests and orders for educational content, products, specific services, information, or features.
  • Communicate with users about their accounts, such as responding to user questions and concerns, sending users administrative messages and information, and sending users information about their progress in courses and related content.
  • Send users messages about rewards programs, new services, new features, promotions, newsletters, and other available instructor-created content.
  • Manage user accounts and preferences and personalize the user experience.
  • Facilitate the technical functioning of the services, including troubleshooting and resolving issues, securing the services, and preventing fraud and abuse.
  • Verify the identity of instructors.
  • Solicit feedback from users.
  • Market products, services, surveys, and promotions
  • Market subscription plans to prospective customers.
  • Learn more about users by linking user data with additional data through third-party data providers and/or analyzing the data with the help of analytics service providers.
  • Identify unique users across devices.
  • Tailor advertisements across devices
  • Improve our services and develop new products, services, and features.
  • Analyze trends and traffic, track purchases, and track usage data.
  • Advertise the services on third-party websites and applications.
  • Ensure the safety or integrity of our users, employees, third parties, the public, or our services.

4. How We Share User Data

In order to provide our services, we may share some user data with instructors, other students, GEDEX affiliates, business partners, analytics and data enrichment providers, social media providers, companies that help us run promotions and surveys, and advertising companies that help promote our services. We may also share user data for security purposes, to comply with legal requirements, or as part of a corporate restructuring. We will only share aggregated or de-identified data, or with user consent. Our privacy policy describes in detail the specific circumstances under which we may share user data with third parties.
  • We share certain data about users with instructors and teaching assistants for educational purposes, except for email addresses. This data may include information about the user’s location, language, device, and activity on GEDEX.
  • Depending on user settings, other students and instructors may be able to view shared content and profile information. If a user asks a question, their information including name may be publicly viewable. Users should not post confidential or proprietary information on public forums such as chat rooms, message boards, and news groups.
  • With Service Providers, Contractors, and Agents:We share user data with third-party companies who perform services on our behalf, like payment processing, fraud and abuse prevention, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access user personal data and are required to use it solely as we direct, to provide our requested service. This includes all categories of data.
  • With GEDEX Affiliated Entities:We may share user data with other companies related to GEDEX, such as parent or subsidiary companies, to support us in providing the Services. This includes all categories of data.
  • With Business Partners:We have agreements with other websites and platforms to distribute our Services and drive traffic to GEDEX. Depending on user location, we may share user data with these trusted partners. This includes Account Data, Learning Data, Communications and Support, and System Data.
  • With Credit-Granting Organizations for Continuing Education:If users complete a course to meet a continuing professional education requirement, we may share the information with the credit-granting organization upon request. (Account Data; Learning Data)
  • With Analytics and Data Enrichment Services:We share certain contact information or de-identified data with third-party analytics and data enrichment services such as Google Analytics and ZoomInfo. De-identified data means data where we’ve removed personally identifiable information and replaced it with a token ID. This allows these providers to offer analytics services or match user data with publicly-available database information (including contact and social information from other sources) to communicate with users in a more effective and customized manner. (Account Data; System Data; Usage Data; Cookie Data)
  • To Power Social Media Features:: When users use social media features in the Services, such as the Facebook Like button, the third-party social media provider may collect information such as the user’s IP address, which page they are visiting, and set a cookie to enable the feature. User interactions with these features are subject to the privacy policy of the third-party provider. (System Data; Usage Data; Cookie Data)
  • To Administer Promotions and Surveys:We may share user data as needed to administer, market, or sponsor promotions and surveys that users choose to participate in, as required by applicable law or in accordance with the rules of the promotion or survey. This includes sharing Account Data and Sweepstakes, Promotions, and Surveys information.
  • For Advertising:If we adopt an advertising-supported revenue model in the future, we may share certain System Data and Usage Data with third-party advertisers and networks to provide general demographic and preference information among our users. We may also permit advertisers to collect System Data through Data Collection Tools (as described in Section 2.1) to personalize users’ experiences through behavioral advertising and web analytics. Advertisers may also share the data they collect about users with us. To opt-out of participating ad networks’ behavioral advertising or learn more, see Section 6.1 (User Choices About the Use of User Data) below. Please note that if users choose to opt out, they may still receive generic ads. This includes sharing System Data.
  • : In certain circumstances, we may disclose user data to third parties (all data categories) if we have a good faith belief that the disclosure is necessary. This may include disclosing user data:
    1. As part of a legal inquiry, order, or proceeding;
    2. As part of a valid subpoena, warrant, or other legally-valid request;
    3. To enforce our legal agreements;
    4. To detect, prevent, or address fraud, abuse, misuse, potential violations of law, or security or technical issues;
    5. To protect against imminent harm to GEDEX, our users, employees, members of the public, or our Services;
    6. To our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy; or
    7. As required or permitted by law.During a Change in Control: In the event of a merger, acquisition, dissolution, or sale of all or some of our assets, we may transfer all user data to the acquiring organization during such transition. (All data categories)
  • After Aggregation/De-identification:We may use or disclose de-identified or aggregated data for any purpose.
  • With User Permission:We may share user data with third parties outside the scope of this Privacy Policy with user consent. (All data categories)

5. Security

We implement appropriate security measures based on the type and sensitivity of the data we store. However, as with any online system, there is always a risk of unauthorized access. Therefore, it is important for users to safeguard their password and notify us of any suspected unauthorized access to their account.

GEDEX takes adequate security measures to prevent unauthorized access, modification, disclosure, or destruction of user personal data that we collect and store. These measures vary depending on the type and sensitivity of the data. However, it is important to note that no system can be completely secured, and we cannot guarantee that third parties will not have unauthorized access to the communications between users and GEDEX, the Services, or any information provided to us in connection with the data we collect through the Services. Users have a vital role in our security system, and it is their responsibility to safeguard their password. They should not share it with any third party, and if they suspect their password or account has been compromised, they should change it immediately and contact our Support Team with any concerns.

6. User Rights

Users have specific rights regarding their data. They can opt-out of promotional emails, cookies, and collection of user data by specific third parties. Users can update or delete their accounts from within our services or contact us to request their individual rights about personal data. Parents can contact us if they believe we have unintentionally collected personal data about their child.

6.1 User Choices About the Use of User Data

Users can choose not to provide certain data, but some features may not be available.
  • To stop receiving promotional communication from us, users can opt-out via the unsubscribe mechanism in the email or change the email preference in their account settings. However, regardless of email preference, we’ll send important transactional and relationship messages about the Services
  • Users in the European Economic Area can opt-out of certain data collection tools by clicking the “Cookie settings” link at the bottom of any page. For any questions about user data, its use, or user rights, contact us at privacy@gedexmail.com.

6.2 User Access, Update, and Delete Personal Data:

  • Users can update their personal data at any time by logging into their account and updating their account settings.
  • To terminate their account, students can visit their profile settings page, and instructors can follow the steps provided on the website. If users have any issues terminating their account, they can contact the support team. However, some or all of their data may still be visible to others even after their account is terminated, and GEDEX retains user data for as long as necessary to fulfill legal obligations and enforce agreements.
  • To request access, correction, or deletion of personal data, users can use the online form provided or email privacy@gedexmail.com. Requests may take up to 30 days to process, and user identity may need to be verified before implementing the request. Certain data may be retained by GEDEX for mandatory record-keeping or transaction purposes, where there is a lawful basis to do so.

6.3 GEDEX Policy Concerning Children

We acknowledge the importance of children’s privacy and encourage parents to participate in their online activities. Individuals under the age of 18, but of the appropriate age to consent to use online services in their country of residence, may not create an account but may have a parent or guardian create an account for them and help them access suitable content. The Services are not available for individuals under the age required to consent to use online services. If we discover that we have collected personal data from a child under the applicable age, we will take reasonable measures to delete it. Parents or legal guardians are responsible for supervising their underage child’s access and activities on the GEDEX platform. Parents who believe that GEDEX has obtained personal information from a child under the applicable age can request that it be deleted by contacting privacy@gedexmail.com.
GEDEX has jurisdiction-specific rules for users in certain regions. If users live in California, they have certain rights under the California Consumer Privacy Act (CCPA) related to accessing and deleting user data, and learning who GEDEX shares user data with. Users in Australia have the right to make a formal complaint with the appropriate government agency. It’s important to note that GEDEX transfers data to the US and other areas outside of the European Economic Area.

7. Jurisdiction-Specific Rules

7.1 For users in California, the CCPA grants certain rights, including:

  • “Right to Know”— users can request to know the categories and specific pieces of personal information that GEDEX has collected about them, and access a copy of their personal information.
  • “Right to Correction”— users have the right to have inaccurate personal information corrected.
  • “Right to Deletion”— users can request that GEDEX deletes the personal information they have collected about them.
  • “Right to Non-Discrimination”— if users choose to exercise any of their CCPA rights, GEDEX will treat them like all other users, and there will be no penalty for exercising these rights.
  • “Right to Opt-Out”– users have the right to opt out of the sale of their personal information. Although GEDEX doesn’t sell user personal information in the traditional sense, it uses cookies that make non-personally identifiable information available to select third-parties. Users can click on the “Do Not Sell My Personal Information” link at the bottom of the page to opt out of such sales.

To opt out of the sale of non-personally identifiable user data made available to select third-parties through the use of cookies, users can click on the “Do Not Sell My Personal Information” link located at the bottom of the page. California residents have certain rights under the California Consumer Privacy Act (CCPA) related to accessing and deleting user data, as well as learning who we share user data with. These rights include the right to know about personal information collected and the right to access a copy of user personal information, the right to correct inaccurate personal information, the right to request deletion of personal information, the right to non-discrimination for exercising any of these rights, and the right to opt-out of the sale of user personal information. Users can email privacy@gedexmail.com to exercise these rights under CCPA and designate an authorized agent to make requests on user behalf. To fulfill user requests, we may require verification of user and/or user agent’s identity and that the request be sent through the email address associated with user account.
In addition to the information provided in the “What Data We Get” and “How We Get Data About Users” sections, users can find out more about the personal information collected by GEDEX and how it is collected in those sections. Users can also learn about the business and commercial purposes for which their personal information is collected, and the categories of service providers who have access to it, in the “What We Use User Data For” and “Who We Share User Data With” sections. As a California resident, users can request details about what personal information GEDEX shares with third parties for direct marketing purposes by emailing privacy@gedexmail.com with the phrase “California Shine the Light” and including their mailing address, state of residence, and email address. GEDEX does not currently recognize or respond to Do Not Track signals since there is no widely accepted standard for this signal.

7.2 Users in Nevada

GEDEX does not sell personal information or personal data belonging to its users. However, if Nevada residents wish to request that their covered personal information not be sold, they can do so by emailing privacy@gedexmail.com.

To provide the Services to its users, GEDEX transfers user data to the United States and processes it there. Users who use the Services outside of the United States give their consent to the transfer, storage, and processing of their data in and to the United States or other countries.

8.Updates & Contact Info

When we make a material change to this policy, we’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email or postal mail with any questions, concerns, or disputes.

8.1 Modifications to This Privacy Policy

GEDEX may update the Privacy Policy from time to time, and if there are any material changes to the policy, GEDEX will notify users through email, in-product notice, or other required mechanism. GEDEX will also provide a summary of the key changes. Any modifications to the policy will be effective on the day they are posted, and if users continue to use the Services after the effective date of any change, they will be deemed to have accepted and agreed to follow the revised Privacy Policy. The revised Privacy Policy will supersede all previous Privacy Policies unless stated otherwise. In case of any capitalized terms not defined in this policy, the definitions from GEDEX’s Terms of Use will be applied. Non-English versions of this policy are provided for convenience and in case of any conflict with the English version, users agree that the English language version will take precedence.

Privacy Policy

This Privacy Policy was last updated on December 18, 2022.
GEDEX Network Inc., here by referred as GEDEX (the Company), respects user privacy and want users to understand how we collect, use, and share data about users on the GEDEX platform. This Privacy Policy covers our data collection practices and describes users’ rights regarding users’ personal data.
By using the GEDEX platform, users agree to the terms of this Privacy Policy. Users shouldn’t use the Services if users don’t agree with this Privacy Policy or any other agreement that governs user use of the Services.
Table of Contents

1. What Data We Get

We collect certain data from our users directly, like information entered by users, data about users’ consumption of content, and data from third-party platforms users connect with GEDEX. We also collect some data automatically, like information about users’ devices and what parts of our Services users interact with or spend time using. All data listed in this section is subject to the following processing activities: collecting, recording, structuring, storing, altering, retrieving, encrypting, pseudonymizing, erasing, combining, and transmitting.

1.1 Data Users Provide to Us

We may collect different data from or about users depending on how users use the Services. Below are some examples to help users better understand the data we collect.

When users create an account and use the Services, including through a third-party platform, we collect any data users provide directly, including:

Account and Profile Data

In order to use certain features, each user need to create a user account, which requires us to collect and store each user’s email address, password, and account settings. To create an instructor account, we collect and store user’s name, email address, password, and account settings. As users use certain features on the site, users may be prompted to submit additional information including occupation, government ID information, verification photo, date of birth, race/ethnicity, skill interests, and phone number. Upon account creation, we assign users a unique identifying number. Users can also choose to provide profile information like a photo, headline, biography, language, website link, social media profiles, country, or other data. Users’ Profile Data will be publicly viewable by others.

Published Content

Parts of the Services let users interact with other users or share content publicly, including by uploading courses and other educational content, posting reviews about content, asking or answering questions, sending messages to students or instructors, or posting photos or other work users upload. Such shared content may be publicly viewable by others depending on where it is posted.

Learning Data

When users access the GEDEX platform, we collect certain data including which courses, assignments, labs, workspaces, and quizzes users have started and completed; content and subscription purchases and credits; subscriptions; completion certificates; users’ exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, and other items submitted to satisfy course and related content requirements.

Payment Data

If users make purchases, we collect certain data about users’ purchase (such as users’ name, billing address, and ZIP code) as necessary to process user order and which may optionally be saved to process future orders. Users must provide certain payment and billing data directly to our payment service providers, including users’ name, credit card information, billing address, and ZIP code. We may also receive limited information, like the fact that users have a new card and the last four digits of that card, from payment service providers to facilitate payments. For security, GEDEX does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

If users are an instructor, users can link users’ PayPal or other payment account to the Services to receive payments. When users link a payment account, we collect and use certain information, including users’ payment account email address, account ID, physical address, or other data necessary for us to send payments to users’ account. In some instances, we may collect ACH or wire information to send payments to users’ account. In order to comply with applicable laws, we also work with trusted third parties who collect tax information as legally required. This tax information may include residency information, tax identification numbers, biographical information, and other personal information necessary for taxation purposes. For security, GEDEX does not collect or store sensitive bank account information. The collection, use, and disclosure of users’ payment, billing, and taxation data is subject to the privacy policy and other terms of users’ payment account provider.

Data About Users’ Accounts on Third Party Services

We may obtain certain information through users’ social media or other online accounts if they are connected to users’ GEDEX account. If users log in to GEDEX via Facebook or another third-party platform or service, we ask for users’ permission to access certain information about that other account. For example, depending on the platform or service we may collect users’ name, profile picture, account ID number, login email address, location, physical location of users’ access devices, gender, birthday, and list of friends or contacts.

Those platforms and services make information available to us through their APIs. The information we receive depends on what information users (via users’ privacy settings) or the platform or service decide to give us.

If users access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of users’ data will also be subject to the privacy policies and other agreements of that third party.

Sweepstakes, Promotions, and Surveys

We may invite users to complete a survey or participate in a promotion (like a contest, sweepstakes, or challenge), either through the Services or a third-party platform. If users participate, we will collect and store the data users provide as part of participating, such as users’ names, email addresses, postal addresses, date of birth, or phone numbers. That data is subject to this Privacy Policy unless otherwise stated in the official rules of the promotion or in another privacy policy. The data collected will be used to administer the promotion or survey, including for notifying winners and distributing rewards. To receive a reward, users may be required to allow us to post some of users’ information publicly (like on a winner’s page). Where we use a third-party platform to administer a survey or promotion, the third party’s privacy policy will apply.

Communications and Support

If users contact us for support or to report a problem or concern (regardless of whether users have created an account), we collect and store users’ contact information, messages, and other data about users like users’ name, email address, messages, location, GEDEX user ID, refund transaction IDs, and any other data users provide or that we collect through automated means (which we cover below). We use this data to respond to users and research users’ question or concern, in accordance with this Privacy Policy.

1.2 Data We Collect through Automated Means

When users access the Services (including browsing content), we collect certain data by automated means, including:

System and Usage Data

Technical data about user’s computer or device, like user’s IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types. Usage statistics about users’ interactions with the Services, including content accessed, time spent on pages or the Service, pages visited, features used, users’ search queries, click data, date and time, referrer, and other data regarding users’ use of the Services.

Approximate Geographic Data

An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on users’ IP address.

The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with users’ account.

1.3 Data From Third Parties

If users are a GEDEX Business enterprise or corporate prospect, in addition to information users submit to us, we may collect certain business contact information from third-party commercial sources.

2. How We Get Data About Users

We use tools like cookies, web beacons, and similar tracking technologies to gather the data listed above. Some of these tools offer users the ability to opt out of data collection.

2.1 Cookies and Data Collection Tools

We use cookies, which are small text files stored by users’ browser, to collect, store, and share data about users’ activities across websites, including on GEDEX. They allow us to remember things about users’ visits to GEDEX, like users’ preferred language, and to make the site easier to use. To learn more about cookies, visit https://cookiepedia.co.uk/all- about-cookies. We may also use clear pixels in emails to track deliverability and open rates.

GEDEX and service providers acting on our behalf (like Google Analytics and third-party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools“) when users access and use the Services. These Data Collection Tools automatically track and collect certain System Data and Usage Data (as detailed in Section 1) when users use the Services. In some cases, we tie data gathered through those Data Collection Tools to other data that we collect as described in this Privacy Policy.

2.2 Why We Use Data Collection Tools

GEDEX uses the following types of Data Collection Tools for the purposes described:
  • Strictly Necessary: These Data Collection Tools enable users to access the site, provide basic functionality (like logging in or accessing content), secure the site, protect against fraudulent logins, and detect and prevent abuse or unauthorized use of users’ accounts. These are required for the Services to work properly, so if users disable them, parts of the site will break or be unavailable.
  • Functional: These Data Collection Tools remember data about users’ browser and users’ preferences, provide additional site functionality, customize content to be more relevant to users, and remember settings affecting the appearance and behavior of the Services (like users’ preferred language or volume level for video playback).
  • Performance: These Data Collection Tools help measure and improve the Services by providing usage and performance data, visit counts, traffic sources, or where an application was downloaded from. These tools can help us test different versions of GEDEX to see which features or content users prefer and determine which email messages are opened.
  • Advertising: These Data Collection Tools are used to deliver relevant ads (on the site and/or other sites) based on things we know about users like user Usage and System Data (as detailed in Section 1), and things that the ad service providers know about users based on their tracking data. The ads can be based on users’ recent activity or activity over time and across other sites and services. To help deliver tailored advertising, we may provide these service providers with a hashed, anonymized version of users’ email address (in a non-human-readable form) and content that users share publicly on the Services.
  • Social Media: These Data Collection Tools enable social media functionality, like sharing content with friends and networks. These cookies may track a user or device across other sites and build a profile of user interests for targeted advertising purposes.
Users can set users’ web browser to alert users about attempts to place cookies on users’ computer, limit the types of cookies users allow, or refuse cookies altogether. If users do, users may not be able to use some or all features of the Services, and users’ experience may be different or less functional. To learn more about managing Data Collection Tools, refer to Section 6.1 (Users’ Choices About the Use of Users’ Data) below.

3. What We Use Users Data For

We use user data to do things like provide our Services, communicate with users, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity. We retain user data for as long as it is needed to serve the purposes for which it was collected.

We use the data we collect through users’ use of the Services to:
  • Provide and administer the Services, including to facilitate participation in educational content, issue completion certificates, display customized content, and facilitate communication with other users (Account Data; Shared Content; Learning Data; System Data; Usage Data; Approximate Geographic Data);
  • Process payments to instructors and other third parties (Student Payment Data; Instructor Payment Data);
  • Process user requests and orders for educational content, products, specific services, information, or features (Account Data; Learning Data; Student Payment Data; System Data; Communications and Support);
  • Communicate with users about user account by (Account Data; Shared Content; Learning Data; Sweepstakes, Promotions, and Surveys; System Data; Communications and Support):
    1. Responding to user questions and concerns;
    2. Sending users administrative messages and information, including messages from instructors, students, and teaching assistants; notifications about changes to our Service; and updates to our agreements;
    3. Sending users information, such as by email or text messages, about user progress in courses and related content, rewards programs, new services, new features, promotions, newsletters, and other available instructor-created content (which users can opt out of at any time);
    4. Sending push notifications to user wireless device to provide updates and other relevant messages (which users can manage from the “options” or “settings” page of the mobile app);
  • Manage user account and account preferences and personalize user experience (Account Data; Learning Data; Student Payment Data; Instructor Payment Data; System Data, Usage Data, Cookie Data);
  • Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse (Account Data; Student Payment Data; Instructor Payment Data; Communications and Support; System Data; Approximate Geographic Location);
  • Verify the identity of instructors (Account Data; Instructor Payment Data);
  • Solicit feedback from users (Account Data; Communications and Support);
  • Market products, services, surveys, and promotions (Account Data; Learning Data; Sweepstakes, Promotions, and Surveys; Usage Data; Cookie Data);
  • Market Subscription Plans to prospective customers (Account Data; Learning Data; Cookie Data);
  • Learn more about users by linking user data with additional data through third-party data providers and/or analyzing the data with the help of analytics service providers (Account Data; Data About User Accounts on Other Services; Usage Data; Cookie Data);
  • Identify unique users across devices (Account Data; System Data; Cookie Data);
  • Tailor advertisements across devices (Cookie Data);
  • Improve our Services and develop new products, services, and features (all data categories);
  • Analyze trends and traffic, track purchases, and track usage data (Account Data; Learning Data; Student Payment Data; Communications and Support; System Data; Usage Data; Approximate Geographic Data; Cookie Data);
  • Advertise the Services on third-party websites and applications (Account Data; Cookie Data);
  • As required or permitted by law (all data categories); or
  • As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services (all data categories).

4. Who We Share User Data With

We share certain data about users with instructors, other students, companies performing services for us, GEDEX affiliates, our business partners, analytics and data enrichment providers, user social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share user data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get user consent.

We may share user data with third parties under the following circumstances or as otherwise described in this Privacy Policy:
  • With User Instructors:We share data that we have about users (except user email address) with instructors or teaching assistants for educational content users access or request information about, so they can improve their content for users and other students. This data may include things like user country, browser language, operating system, device settings, the site that brought users to GEDEX, and certain activities on GEDEX, like enrolled courses and course review. We will not share user email address with instructors or teaching assistants. (Account Data; System Data; Usage Data; Approximate Geographic Data)
  • With Other Students and Instructors:Depending on user settings, user shared content and profile data may be publicly viewable, including to other students and instructors. If users ask a question to an instructor or teaching assistant, user information (including user name) may also be publicly viewable. Note that within the GEDEX Platform, all chat rooms, message boards, news groups, or other public forums available to participants are publicly visible to other participants, so users shouldn’t post any confidential or proprietary information through those features. (Account Data; Profile Data; Published Content)
  • With Service Providers, Contractors, and Agents:We share user data with third-party companies who perform services on our behalf, like payment processing, fraud and abuse prevention, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access user personal data and are required to use it solely as we direct, to provide our requested service. (All data categories)
  • With GEDEX Affiliated Entities:We may share user data within our corporate family of companies that are related by common ownership or control to enable or support us in providing the Services. (All data categories)
  • With Business Partners:We have agreements with other websites and platforms to distribute our Services and drive traffic to GEDEX. Depending on user location, we may share user data with these trusted partners. (Account Data; Learning Data; Communications and Support; System Data)
  • With Credit-Granting Organizations for Continuing Education:If users take a course to fulfill a continuing professional education requirement, we may share that information upon request of the organization granting the continuing education credit. (Account Data; Learning Data)
  • With Analytics and Data Enrichment Services:As part of our use of third-party analytics tools like Google Analytics and data enrichment services like ZoomInfo, we share certain contact information or de-identified data. De-identified data means data where we’ve removed things like user name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match user data with publicly-available database information (including contact and social information from other sources). We do this to communicate with users in a more effective and customized manner. (Account Data; System Data; Usage Data; Cookie Data)
  • To Power Social Media Features:The social media features in the Services (like the Facebook Like button) may allow the third-party social media provider to collect things like user IP address and which page of the Services users’re visiting, and to set a cookie to enable the feature. User interactions with these features are governed by the third-party company’s privacy policy. (System Data; Usage Data; Cookie Data)
  • To Administer Promotions and Surveys:We may share user data as necessary to administer, market, or sponsor promotions and surveys users choose to participate in, as required by applicable law (like to provide a winners list or make required filings), or in accordance with the rules of the promotion or survey. (Account Data; Sweepstakes, Promotions, and Surveys)
  • For Advertising:If we decide to use an advertising-supported revenue model in the future, we may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools (as detailed in Section 2.1), to use this data to offer users targeted ad delivery to personalize user user experience (through behavioral advertising) and to undertake web analytics. Advertisers may also share with us the data they collect about users. To learn more or opt out from participating ad networks’ behavioral advertising, see Section 6.1 (User Choices About the Use of User Data) below. Note that if users opt out, users’ll continue to be served generic ads. (System Data)
  • For Security and Legal Compliance: We may disclose user data (all data categories) to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
    1. Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
    2. Reasonably necessary as part of a valid subpoena, warrant, or other legally- valid request;
    3. Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;
    4. Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues;
    5. Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of GEDEX, our users, employees, members of the public, or our Services;
    6. We may also disclose data about users to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy; or
    7. Required or permitted by law.
  • During a Change in Control:If GEDEX undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of user data to the successor organization during such transition or in contemplation of a transition (including during due diligence). (All data categories)
  • After Aggregation/De-identification:We may disclose or use aggregated or de- identified data for any purpose.
  • With User Permission:With user consent, we may share data to third parties outside the scope of this Privacy Policy. (All data categories)

5. Security

We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect user password and to contact us if users suspect any unauthorized access to user account.

GEDEX takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of user personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between users and GEDEX, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. User password is an important part of our security system, and it is user responsibility to protect it. Users should not share user password with any third party, and if users believe user password or account has been compromised, users should change it immediately and contact our Support Team with any concerns.

6. User Rights

Users have certain rights around the use of user data, including the ability to opt out of promotional emails, cookies, and collection of user data by certain third parties. Users can update or terminate user account from within our Services, and can also contact us for individual rights requests about user personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information.

6.1 User Choices About the Use of User Data

Users can choose not to provide certain data to us, but users may not be able to use certain features of the Services.
  • To stop receiving promotional communications from us, users can opt out by using the unsubscribe mechanism in the promotional communication users receive or by changing the email preferences in user account. Note that regardless of user email preference settings, we will send users transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.
  • If users are located in the European Economic Area, users may opt out of certain Data Collection Tools by clicking the “Cookie settings“ link at the bottom of any page.If users have any questions about user data, our use of it, or user rights, contact us at privacy@gedexmail.com.

6.2 Accessing, Updating, and Deleting User Personal Data

Users can access and update user personal data that GEDEX collects and maintains as follows:
  • To update data users provide directly, log into user account and update user account at any time.
  • To terminate user account:
    1. If users are a student, visit user profile settings page and follow the steps detailed here.
    2. If users are an instructor, follow the steps detailed here.
    3. If users have any issues terminating user account, please contact our Support Team.
    4. Please note: even after user account is terminated, some or all of user data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including comments on content); (b) shared or disseminated by users or others (including in user shared content); or (c) posted to a third-party platform. Even after user account is terminated, we retain user data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after user account has been terminated.
  • To request to access, correct, or delete user personal data, please use our online form here. Users can also submit these requests by emailing privacy@gedexmail.com. Please allow up to 30 days for a response. For user protection, we may require that the request be sent through the email address associated with user account, and we may need to verify user identity before implementing user request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.

6.3 Our Policy Concerning Children

We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Individuals younger than 18 years of age, but of the required age for consent to use online services where they live (for example, 13 in the US or 16 in Ireland), may not set up an account, but may have a parent or guardian open an account and help them access appropriate content. Individuals younger than the required age for consent to use online services may not use the Services. If we learn that we’ve collected personal data from a child under those ages, we will take reasonable steps to delete it. It is the responsibility of under aged children’s parents’/legal guardians to maintain access and monitor the their under aged children account and activities on the GEDEX platform.

Parents who believe that GEDEX may have collected personal data from a child under those ages can submit a request that it be removed to privacy@gedexmail.com.

7. Jurisdiction-Specific Rules

If users live in California, users have certain rights related to accessing and deleting user data, as well as learning who we share user data with. If users live in Australia, users have the right to make a formal complaint with the appropriate government agency. Users outside of the United States should note that we transfer data to the US and other areas outside of the European Economic Area.

7.1 Users in California

Users who are California residents have certain rights under the California Consumer Privacy Act, (“CCPA”). If users are an eligible California user, included in these rights are:
  • “Right to Know”— Users have the right to request to know more about the categories and specific pieces of personal information that we have collected about users and access a copy of user personal information.
  • “Right to Correction”— Users have the right to have inaccurate personal information about users corrected.
  • “Right to Deletion”— Users have the right to request deletion of personal information that we have collected about users.
  • “Right to Non-Discrimination”— If users choose to exercise any of user rights under CCPA, GEDEX will treat users like all other users. In other words, there is no penalty for exercising user rights under CCPA.
  • “Right to Opt-Out”– Users have the right to opt out of the sale of user personal information.
CCPA has a specific definition of a “sale” and while GEDEX does not, in the traditional sense, sell user personal information or the personal information of any of our users, we do use cookies that make non-personally identifiable information available to select third- parties. To opt out of such a “sale,” click on the “Do Not Sell My Personal Information” link at the bottom of this page.

To exercise any of these rights under CCPA, please email privacy@gedexmail.com. CCPA allows users to designate an authorized agent to make these requests on user behalf. For user protection, we may require that the request be sent through the email address associated with user account, and we may need to verify users and/or user agent’s identity before fulfilling user request.

Additionally, for more information about the personal information we collect and how we collect it, please see the sections above entitled “What Data We Get” and “How We Get Data About Users.”

To learn about the business and commercial purposes for which user personal information is collected and the categories of service providers who have access to user personal information, please see the sections above entitled “What We Use User Data For” and “Who We Share User Data With.”

As a California resident, users also have the right to request certain details about what personal information we share with third parties for those third parties’ direct marketing purposes. To submit user request, send an email to privacy@gedexmail.com with the phrase “California Shine the Light” and include user mailing address, state of residence, and email address.

Since there is no widely accepted standard for the browser-initiated Do Not Track signal, we do not currently recognize or respond to Do Not Track signals.

7.2 Users in Nevada

GEDEX does not sell its users’ personal information or personal data. Nonetheless, Nevada residents have the right to submit a request that we do not sell user covered personal information, which users can do by emailing privacy@gedexmail.com.

7.3 Users Outside of the U.S.

In order to provide the Services to users, we must transfer user data to the United States and process it there. If users are using the Services from outside the United States, users consent to the transfer, storage, and processing of user data in and to the United States or other countries.

8. Updates & Contact Info

When we make a material change to this policy, we’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email or postal mail with any questions, concerns, or disputes.

8.1 Modifications to This Privacy Policy

From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify users via email, through a notification posted on the Services, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.

As permitted by applicable law, if users continue to use the Services after the effective date of any change, then user access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.

8.2 Interpretation

Any capitalized terms not defined in this policy are defined as specified in GEDEX's Terms of Use. Any version of this Privacy Policy in a language other than English is provided for convenience. If there is any conflict with a non-English version, users agree that the English language version will control.